Payment Policy

Effective Date: January 16, 2025

At Regal Fireplaces, we prioritize your convenience and security when making a purchase. Our payment policy is designed to provide clarity on the payment methods we accept, how transactions are processed, and the measures we take to protect your financial information. Please take a moment to review the following details to ensure a smooth and secure payment experience when shopping with us.

1. Accepted Payment Methods

We accept a variety of payment methods to accommodate our customers’ preferences. You can choose from the following secure payment options at checkout:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For additional convenience and security, we also accept payments through PayPal. This allows you to use your PayPal balance, linked bank accounts, or credit cards for your purchase.
  • Apple Pay: If you are shopping from an Apple device, you can use Apple Pay for a fast, secure, and contactless payment experience.
  • Google Pay: Google Pay is also accepted for Android users. It allows you to use your saved payment methods linked to your Google account.
  • Shop Pay: Shop Pay is another fast and secure option available for users who prefer to pay via this service.

We continually explore other payment methods to meet the evolving needs of our customers. If you prefer a specific payment option not listed above, feel free to reach out to us to inquire about its availability.

2. Payment Processing

Once your order is placed and payment is successfully processed, you will receive an order confirmation email. Please note that payments are processed securely using encryption technology to ensure your personal and financial information is protected. We partner with trusted payment processors to handle transactions and ensure the highest levels of security.

  • Authorization: After entering your payment details, your payment will be authorized and the transaction will be processed. If there is an issue with the payment (e.g., insufficient funds or incorrect details), you will be notified, and your order will not be completed until the payment issue is resolved.

  • Payment Confirmation: After successful payment processing, you will receive an order confirmation email with a summary of your purchase. Please ensure that your email address is correct to receive updates on your order status and tracking information.

  • Pre-Authorization: In some cases, depending on your payment method, a pre-authorization may be placed on your card to verify the availability of funds. This is common practice and ensures that your payment method is valid and funds are available for processing.

3. Payment Security

We take the protection of your payment details very seriously. All transactions on our website are encrypted using SSL (Secure Sockets Layer) technology, which ensures that your payment information is securely transmitted to our payment processors. Our website is PCI DSS (Payment Card Industry Data Security Standard) compliant, meaning we adhere to strict standards to keep your financial information safe.

  • Fraud Prevention: We use advanced fraud detection and prevention systems to monitor transactions for unusual activity. This helps us ensure that your payment information is secure and prevent fraudulent transactions.

  • No Storage of Payment Information: Regal Fireplaces does not store your credit card details or payment information on our servers. Your payment details are securely handled by our trusted payment processors, ensuring your data is protected from unauthorized access.

4. Payment Confirmation and Order Processing

Once we have confirmed your payment, your order will proceed to processing. The estimated processing time for your order is typically 1-2 business days. During this time, we will prepare your order for shipment and notify you when your items are on their way.

  • Payment Verification: In some cases, we may need to manually verify your payment, especially for large orders or if there are discrepancies with the billing information. If additional verification is required, we will contact you as soon as possible to resolve the issue and proceed with your order.

  • Order Status Updates: You will receive an email notification when your order is processed, and a shipping confirmation email once your items have been dispatched. You will also be provided with a tracking number to monitor your order’s progress.

5. Currency and Pricing

All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated. If you are shopping from outside the United States, please note that your payment method or financial institution may apply additional foreign exchange fees or charges based on your currency conversion rates. These additional fees are beyond our control and are not included in the purchase price.

6. Sales Tax

Sales tax is applied to orders based on your shipping address and applicable state or local tax laws. The tax rate will be automatically calculated during checkout, and you will see the total amount of sales tax before finalizing your purchase. If you are purchasing from outside the U.S., please be aware that you may be subject to customs duties and taxes upon delivery, which are the responsibility of the customer.

7. Order Cancellations

Once an order is placed and payment is successfully processed, it is immediately queued for processing and shipment. If you wish to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to cancel it, but you can initiate a return once the item arrives.

8. Payment Disputes and Chargebacks

If you believe there is an issue with your payment or your order, please contact us immediately. We are happy to resolve any concerns. However, if a chargeback is initiated on a payment made to Regal Fireplaces, we will follow up with the payment processor to resolve the issue. Please note that chargebacks may result in delays and the possible suspension of your account until the matter is resolved.

9. Contact Us

If you have any questions or need assistance with your payment, please don’t hesitate to contact our customer service team. We are here to assist you with payment-related inquiries and any other concerns regarding your order.

For more information on payment methods and security, please visit our website at regalfireplacees.com.