Shipping Policy

Effective Date: January 16, 2025

At Regal Fireplaces, we strive to ensure that your shopping experience is as convenient and seamless as possible. Our shipping policy is designed to offer you transparent and reliable delivery options. Whether you’re purchasing a single item or placing a large order, we are committed to delivering your products in a timely manner and providing you with all the information you need to track your shipment. Please read through the following details carefully to understand our shipping process, rates, and delivery timelines.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to accommodate your needs. Delivery times vary depending on the shipping method selected and the destination of your order. Below are the standard options available:

  • Standard Shipping: Typically takes between 5-7 business days for delivery within the continental U.S. Orders are processed within 1-2 business days after confirmation of payment.

  • Expedited Shipping: If you need your order sooner, expedited shipping options are available at an additional cost. Expedited orders typically arrive within 2-3 business days after processing.

  • International Shipping: We currently offer international shipping to select countries. Delivery times for international orders may vary depending on the destination, customs regulations, and other factors. You will be informed of the estimated shipping time during checkout.

All shipping times are estimates and may be affected by weather, holidays, or other unforeseen circumstances. We will make every effort to inform you of any delays.

2. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order. You can see the total shipping charges during the checkout process before confirming your purchase. The following are the general guidelines for shipping rates:

  • Standard Shipping: Rates are based on the total weight of your order and your delivery address.
  • Expedited Shipping: Additional fees apply and are calculated during checkout based on your delivery address and the weight of the order.
  • Free Shipping: From time to time, we offer free standard shipping promotions. Check our website for any active promotions offering free shipping.

Please note that taxes, duties, and other fees may apply for international shipments. These fees are the responsibility of the customer and will be calculated at checkout for eligible international orders.

3. Order Processing

Once your order is placed, we will begin processing it immediately. We aim to process and ship all orders within 1-2 business days. You will receive an email confirmation once your order has been processed and shipped, along with tracking information (if applicable) so you can monitor your shipment’s progress.

Please be aware that orders placed after 3:00 PM PST may not be processed until the following business day. Orders placed on weekends or holidays will be processed the next business day.

4. Tracking Your Order

After your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor your shipment’s status in real-time through the carrier’s website. If you encounter any issues or delays with your shipment, please contact our customer service team, and we will assist you in resolving the matter.

5. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
  • International Shipping: Regal Fireplaces offers international shipping to certain countries. However, some countries may have shipping restrictions or higher duties and taxes. If you are unsure whether we ship to your country, please contact our customer service team for assistance.

6. Damaged or Lost Items

In the event that your order arrives damaged or you believe it is lost in transit, please contact our customer service team within 5 business days of receiving your order. We will assist you in resolving the issue and provide a replacement or refund if necessary. To help us with your claim, please provide the following information:

  • Order number
  • Photos of the damaged item (if applicable)
  • Detailed description of the damage or issue

If an item is lost in transit, we will work with the carrier to investigate the matter and ensure that a solution is reached as quickly as possible.

7. Order Cancellations

Once an order is placed, it is processed promptly to ensure fast shipping. If you wish to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and you must proceed with the return process if necessary.

8. Address Changes

If you need to change the shipping address after placing an order, please contact our customer service team immediately. While we will make every effort to accommodate address changes, once an order is processed and shipped, we cannot modify the delivery address. Please ensure your shipping details are correct at checkout to avoid any issues.

9. Shipping to Multiple Addresses

If you wish to ship to multiple addresses, please place separate orders for each destination. Our website does not currently support multiple shipping addresses per order.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please do not hesitate to reach out to our customer service team. You can contact us using the information below:

For more information, including shipping rates, estimated delivery times, or to track your order, please visit our website at regalfireplacees.com.