Privacy Policy

Effective Date: January 16, 2025

At Regal Fireplaces, we are committed to ensuring the privacy and security of your personal information. This Privacy Policy describes in detail how we collect, use, store, and protect your data when you interact with our website and services. By using our website or engaging with us, you agree to the practices outlined in this policy. We encourage you to read through this document carefully to understand how your personal information is treated.

1. Information We Collect

We collect personal information from you when you interact with us through various means, such as:

  • Creating an Account: When you register an account on our website, we may collect your name, email address, phone number, and other details necessary for account setup.

  • Placing an Order: When you make a purchase, we gather essential information to process your transaction, including billing and shipping addresses, payment information (e.g., credit card number), and order details.

  • Subscribing to Our Newsletter: If you choose to receive updates and promotional offers, we will collect your email address and any preferences you may indicate.

  • Contacting Us for Support: If you reach out to our customer service team for assistance, we collect information to resolve your inquiries, such as your name, email, phone number, and the details of your request or issue.

Additionally, we may collect non-personal data such as browsing behavior and interaction with our website, through cookies and other tracking technologies, which help us understand how visitors engage with our site.

2. How We Use Your Information

Your personal information is used for several purposes to provide and improve our services. These uses include, but are not limited to:

  • Processing Transactions: We use your information to complete and manage your orders, including verifying payment, arranging shipments, and sending order confirmations or tracking information.

  • Improving Our Website and Customer Service: We analyze data to enhance our website’s performance and functionality, making sure we offer a better user experience. Additionally, we may use your data to improve our customer support services by addressing inquiries and resolving issues more effectively.

  • Sending Promotional and Transactional Emails: With your consent, we send marketing communications, newsletters, and special offers. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

  • Responding to Inquiries and Providing Support: If you contact us with questions, feedback, or concerns, we will use your information to provide the assistance you need.

3. Data Security

The security of your personal information is a priority for us. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, or disclosure. This includes encrypting sensitive information and securing our servers.

However, despite these measures, it is important to note that no method of transmitting information over the internet or storing data electronically is completely secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or otherwise share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in conducting business operations such as payment processing, order fulfillment, and marketing communications. These third parties are obligated to keep your information secure and only use it for the services they provide to us.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, such as a court order or government investigation.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner. We will notify you before this occurs, and your data will remain protected under the terms of this Privacy Policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small text files that are stored on your device when you visit our website.

  • Cookies We Use: Some cookies are essential for the proper functioning of our website (e.g., keeping items in your shopping cart). Others are used for analytical purposes, such as tracking how visitors use our site, which pages are most popular, and how we can improve our offerings.

  • Your Control over Cookies: You have control over how cookies are used. You can accept or decline cookies through your browser settings. However, declining cookies may limit certain website features or functionalities, such as a personalized shopping experience.

6. Your Rights

As an individual, you have the right to access, update, or delete the personal information we hold about you. If you wish to exercise any of these rights, please contact us using the information provided below.

  • Access: You can request a copy of the personal information we have collected about you.

  • Correction: If you believe any information we have is inaccurate, you can request to have it corrected.

  • Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.

To make a request or exercise your rights, please contact us via the contact details provided below.

7. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. When changes are made, we will update the “Effective Date” at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes to this policy constitutes your acceptance of those changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us:

For more information, please visit our website at regalfireplacees.com.