Sale Policy

Effective Date: January 16, 2025

At Regal Fireplaces, we are dedicated to offering our customers the best deals, discounts, and promotional offers. Our goal is to provide high-quality products at competitive prices while ensuring a positive shopping experience. Please read through our comprehensive sale policy below for more detailed information regarding the terms and conditions of our sale items, promotions, and other discounts.

1. Sale Items

Items marked as “sale,” “discounted,” or “special offer” are available at reduced prices for a limited time or while supplies last. These items are subject to specific terms, and their availability may be restricted. Sale items are sold on a first-come, first-served basis, which means that once the inventory for a particular sale item runs out, the sale price may no longer apply. Availability is not guaranteed, and the sale price is subject to change.

We strive to offer great value on sale items, but please note that:

  • Limited stock: Sale items may only be available in certain quantities, and once they are sold out, they will not be restocked at the sale price.
  • Expiration dates: Sale items may have specific start and end dates. After the promotional period has ended, the item will return to its regular price unless otherwise stated.
  • Additional promotions: Sale items may be excluded from other promotions or discounts, unless otherwise noted.

Before purchasing sale items, we recommend checking the specific terms and conditions associated with each product to ensure you understand its availability and pricing.

2. Return of Sale Items

We understand that sometimes a product may not meet your expectations, even after a great deal. Our return policy for sale items aligns with our standard return policy, but there are a few important exceptions to consider:

  • Eligible Returns: Most sale items are eligible for return according to the same guidelines as regular priced items, provided they are returned within 30 days of purchase and are in original condition with original packaging. If the item is used or damaged in any way, it may not be eligible for a refund or exchange.

  • Final Sale Items: Certain sale items may be explicitly marked as final sale during the promotional period. These items are not eligible for return, exchange, or refund. We strongly recommend carefully reviewing product descriptions before making a purchase to determine whether an item is marked as final sale.

  • Exchanges: If you wish to exchange a sale item, you must follow our standard return procedure and place a new order for the desired product. We do not offer direct exchanges for sale items unless the item is defective or damaged upon receipt.

Please reach out to our customer service team for assistance if you are uncertain whether your sale item qualifies for return or exchange.

3. Price Adjustments

We want to ensure you get the best value for your purchase. If the item you bought goes on sale within 7 days of your purchase, you may be eligible for a price adjustment. The following guidelines apply:

  • Eligibility: Price adjustments are available only for items purchased at full price that are marked down within 7 days of purchase. The sale must be a direct price drop and not a promotional offer such as “buy one, get one free” or other discount types.

  • Requesting an Adjustment: To request a price adjustment, please contact our customer service team with your order number and details about the price drop. We will then process the difference and issue a refund to the original payment method.

  • No Price Adjustment on Final Sale: Price adjustments are not available for items marked as final sale or purchased during certain promotional events, such as clearance sales.

Please be aware that price adjustments will not be issued after the 7-day window has passed.

4. Promotions and Discounts

We offer a variety of promotions and discounts throughout the year to help you save even more. These promotions are subject to specific terms and conditions that you should review before participating. Here’s what you need to know:

  • Exclusive Terms: Each promotion may have different requirements, such as minimum purchase amounts, specific product categories, or limited-time offers. These details will be clearly outlined during the promotional period. Always read the fine print to ensure you meet all conditions for the discount to apply.

  • Non-Combining Offers: Promotions and discounts generally cannot be combined unless explicitly stated. For example, if you are using a coupon code, it may not apply to sale items, clearance items, or other discounted products. Check the promotion’s terms to confirm what is eligible for discount.

  • Promotional Periods: Discounts may be time-sensitive and apply only within certain dates. After the promotion ends, prices will revert to their standard rates, and any offers or deals will no longer be available. Always double-check the start and end dates of any promotion you’re interested in.

  • Free Shipping and Other Perks: Occasionally, we offer free shipping, gifts with purchase, or other promotional perks. These offers will have their own terms and conditions, so make sure to review them before checkout to ensure you qualify.

If you have any questions about a specific promotion, feel free to contact our customer service team for clarification.

5. Changes to Sale Policy

Regal Fireplaces reserves the right to modify or discontinue any sale, discount, or promotion at any time and without prior notice. While we strive to provide clear and up-to-date information, circumstances beyond our control may result in changes to our sale offerings. This includes:

  • Product Availability: If a sale item becomes unavailable or out of stock, we may cancel the promotion or replace the item with a similar product.

  • Price Modifications: We may change the sale price of items at any time, depending on inventory, market conditions, or other factors.

  • Special Events: Some sales, like holiday promotions or flash sales, may be short-term and subject to change without notice. We will communicate details about such sales clearly, but we encourage you to check our website regularly to stay updated.

6. Contact Us

If you have any questions about our sale policy or need assistance with a promotion, return, or price adjustment, our customer service team is here to help. You can reach us using the following contact details:

For further information on current sales, promotions, and discounts, please visit our website at regalfireplacees.com. We encourage you to regularly check our site for the latest deals and announcements.